Refund Policy

Credits purchased or included with a plan are used to access certain platform features, including uploads, deletes, quiz generation, or other AI-powered tools.

Once credits are used, they are non-refundable.

Credits have no cash value and cannot be exchanged, transferred, resold, or redeemed for money.

If an upload, delete, or AI-generation action uses credits, those credits are considered consumed once the action is submitted or processed.

We do not offer refunds for credits used on uploads, deletes, generated quizzes, summaries, flashcards, or other completed platform actions.

Subscription payments are generally non-refundable once charged.

You may cancel your subscription at any time. Cancellation will stop future renewals, but it does not automatically refund prior charges.

After cancellation, you may continue to access paid features until the end of the current billing period, unless otherwise stated.

If you believe you were charged more than once for the same purchase, contact us at info@flexlearnai.com. If we confirm a duplicate charge, we will issue a refund for the duplicate payment.

If a technical error prevents you from accessing purchased credits or paid features, contact us at info@flexlearnai.com.

We may, at our discretion, restore credits, provide replacement access, or issue a refund depending on the circumstances.

Refunds will generally not be provided for:

• Accidental uploads;
• Accidental deletes;
• Failure to cancel a subscription before renewal;
• Dissatisfaction with AI-generated results;
• Failure to review generated content;
• Uploading the wrong document;
• Not using purchased credits;
• Violation of the Terms and Conditions.

If your account is suspended or terminated for violating our Terms and Conditions, you may lose access to unused credits, paid features, and uploaded content. Refunds will not be provided for accounts terminated due to misuse or policy violations.

Please include:

• Your name;
• Account email;
• Date of purchase;
• Amount charged;
• Reason for the refund request;
• Any supporting screenshots or receipts.

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment provider or bank.

FlexLearn AI may update this Refund Policy at any time. Updates will be posted on the website with a revised "Last Updated" date.